FAQs:
When can I expect to receive my order?
Delivery times depend on the designer's schedule. Please refer to the estimated shipping dates on the product page for more details. If you have a specific event in mind, feel free to contact us, and our team will assist you with precise delivery information.
Are your products genuine?
Yes, all our products are 100% authentic! We source directly from the designers to ensure you receive genuine, high-quality items.
Do you offer cash on delivery (COD)?
Yes, we offer COD for orders up to PKR 10,000. For orders exceeding PKR 10,000, we provide flexible payment options, including partial or full payment, to suit your needs.
What is your Refund & Exchange policy?
You can cancel your order within 24 hours of purchase. Refunds or exchanges are only offered if the item is damaged or incorrect in size. We do not accept returns or exchanges for any other reasons.
How soon will I receive products from the Ready-to-Ship collection?
Ready-to-ship orders are processed within 1-2 business days after confirmation. We appreciate your patience as we prepare your order.
Do you offer International Shipping?
Yes, we offer global shipping, so you can shop from anywhere in the world!
Do you offer customization of outfits?
Customizations are available based on the designer's guidelines. If you're interested in customizing your outfit, please reach out to us, and we’ll discuss the available options for your chosen piece.
What are your payment methods?
We accept all major credit and debit cards, bank transfers, and offer Cash on Delivery (COD) for online purchases up to PKR 10,000.
Do you offer stitching on unstitched articles?
Yes, we offer stitching services for our entire unstitched collection. Simply let us know your preferences, and we’ll tailor the piece to your specifications.