Return & Exchanges

We want you to be completely satisfied with your purchase. However, in case you are not satisfied with the product or have received a damaged or incorrect item, we have outlined our return and exchange policy below to ensure clarity and transparency.

ORDER CANCELLATION

  • You may cancel your order within 24 hours of purchase.

  • If you wish to cancel an order, please contact our customer service team as soon as possible. Once the order is processed and shipped, cancellation requests will not be accepted.

REFUNDS

  • Refunds are offered only under the following conditions:

    1. If the item delivered is damaged or defective at the time of delivery.

    2. If the wrong item or an incorrect size has been sent to you.

  • Refund Procedure:
    In the case of a return request, please reach out to our customer service team with your order number and a description of the issue within 48 hours of receiving the product. Once we receive the returned item, we will process your refund to the original payment method within 7-10 business days.

  • Non-Refundable Items:
    We do not offer refunds on the following:

    1. Items purchased during sales or promotional offers.

    2. Custom-made or personalized items.

    3. Products that have been used, worn, or washed after delivery.

EXCHANGES

  • Eligibility for Exchange:
    We offer exchanges for items that are faulty or damaged upon delivery or if the incorrect item has been sent.

    1. If the product does not match the description or features mentioned at the time of purchase.

    2. If the product has defects, including stitching errors, broken zippers, or missing components.

  • Conditions for Exchanges:

    1. Exchange requests must be made within 48 hours of receiving the product.

    2. The product must be in its original, unused, and unwashed condition with all tags and packaging intact.

    3. Exchanges are not allowed for items purchased during clearance or sale unless we delivered the incorrect order.

  • How to Initiate an Exchange:
    To request an exchange, please contact our customer service team, providing your order number and the reason for the exchange request. We will guide you through the process and arrange for the return of the faulty or incorrect product.

NON-ELIGIBLE ITEMS FOR EXCHANGE & REFUND

  • Sale Items: All products purchased during a sale are final sale and cannot be returned or exchanged unless there is an issue with the product (e.g., wrong item sent).

  • Personalized or Custom Orders: Products that have been customized, personalized, or tailor-made for you are non-refundable and non-exchangeable. Please double-check size and customization details before finalizing your order.

  • Used or Damaged Items: Items that have been worn, washed, or damaged after delivery are not eligible for return or exchange.

RETURN PROCESS

  • Return Procedure:
    If you wish to return an item for a valid reason, please contact us within 48 hours of receiving the product. Our customer service team will provide you with the necessary return instructions and details.
    You must return the item in its original, unused condition along with all original packaging and tags. The return shipping costs will be borne by the customer unless the product is faulty or incorrect.

  • Return Shipping:
    Please ensure that the product is returned securely to avoid any damage during shipping. We recommend using a trackable shipping method for returns. We cannot take responsibility for lost or damaged returns.

DAMAGED ITEMS & FAULTY PRODUCTS

  • Damage Upon Arrival:
    If your product arrives damaged, please notify us within 48 hours of receiving your order. We will arrange for a return and replacement or refund.
    You may be asked to provide photos of the damage to expedite the process.

  • Faulty Items:
    If you receive a faulty product (e.g., defects in material or manufacturing), please contact our customer service immediately. We will offer a replacement or a full refund if we are unable to send a replacement.